Returns & refund policy

Dear Valued Client,
We appreciate the opportunity to provide you with our specialized massage therapy services at Happy Knuckles. Our commitment is to offer you exceptional care and attention during your scheduled appointment time.
As a small business, our schedule is carefully managed to ensure that each client receives the utmost care and personalized treatment.
We understand that unforeseen circumstances may arise, leading to the need to reschedule or cancel your appointment. However, to maintain the quality of our services and ensure fairness to both our clients and therapists,
we have implemented the following cancellation and no-show policy:
Cancellation Notice: Should you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours’ notice. This allows us to offer your appointment slot to another client who may be waiting for services.
You can contact us by phone or email to make changes to your appointment.
Late Cancellations and No-Shows: If an appointment is cancelled within less than 24 hours’ notice or if you do not arrive for your scheduled appointment (a no-show), a cancellation fee of 50% of the treatment’s price will be applied.
This fee helps us cover the time and resources reserved for your session, as well as compensates our therapist for their expertise and availability.
We understand that unexpected situations can arise, and we strive to be understanding and flexible. In cases of genuine emergencies or extenuating circumstances, please contact us as soon as possible to discuss your situation.
Our goal is to provide the best possible care while also respecting the time and dedication of our therapists.
Thank you for your understanding and cooperation. By adhering to our cancellation policy, you help us maintain the high standard of care that our clients deserve and enable us to continue offering exceptional services.
We look forward to serving you at Happy Knuckles and appreciate your support of our small business.
Warm regards,
George Marcoulis
Founder
Happy Knuckles